Refund & Cancellation Policy

We aim to make our cancellation and refund process transparent and fair. This policy explains how refunds work for different class types and when you cancel.

Refund amount depends on how far in advance you cancel:

Refunds are calculated based on the time of cancellation relative to the class start time.

If an instructor cancels a class for any reason, you receive a full 100% refund automatically — no action required. Repeated instructor cancellations affect the instructor's standing on the platform.

If you don't show up to a confirmed class without cancelling, no refund is issued. The full booking amount is paid to the instructor as compensation for their time.

Once a refund is initiated, the amount is sent to your original payment method via Razorpay. Typical timelines:

• Credit/Debit card: 5–7 business days
• UPI / Net Banking: 3–5 business days
• Wallets: 1–3 business days

Bank processing times vary. If your refund hasn't arrived after 10 business days, contact us at contact@yogiccity.fit.

If you experienced a serious issue with a class (instructor didn't show up, completely different from description, safety concern), reach out within 48 hours of the class. Our team reviews each case and may issue a discretionary refund or credit.

We may request evidence (photos, screenshots, communication logs) to investigate. False or fraudulent claims may result in account suspension.

• Service fees and platform charges (clearly disclosed at booking).
• Bookings cancelled outside the refund window.
• No-show bookings.
• Promotional credits or coupons (unless explicitly stated otherwise).

1. Sign in and go to My Bookings.
2. Find the booking you wish to cancel.
3. Click Cancel and confirm the reason.
4. Refund (if applicable) is initiated immediately.

For any refund or cancellation question, email us at contact@yogiccity.fit or use the contact form. We typically respond within 24 hours.